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Blue Care: The Benchmark of Assisted Living


From Thursday Island in the far north, to Kingscliff over the border and throughout regional and rural Queensland, Blue Care touches the lives of thousands of people everyday. With over 60 years providing health care and support, Blue Care is there for you when you need a helping hand.

Blue Care is a not-for-profit organisation which offers services to older Australians, people living with chronic disease or a disability, and for those recovering from illness or hospitalisation. These services are offered in people’s homes, in their community, in residential aged care facilities and in retirement living villages. Blue Care provides a supportive, safe and secure home for more than 4,300 residents at more than 50 aged care facilities across Queensland and northern New South Wales. It operates 31 retirement living villages, which are home to more than 1100 people.

Blue Care began in 1953 as the Blue Nursing Service with just one nurse, Sister Olive Crombie, and has grown into one of Australia’s leading not-for-profit service providers with 11,000 staff and volunteers. Each day, Blue Care’s dedicated team makes a difference, supporting people to maintain their independence and quality of life. In 1999, the organisation adopted a new name, ‘Blue Care’, to better reflect the many services now provided.

Residents within Blue Care and Azure Blue retirement living villages can remain independent for as long as possible through the support of community care services including: nursing; personal care; domestic assistance; and home-based respite if they choose to. All this while living close to amentities and services in their community. The Azure Blue communities are a new addition to the retirement living options in Queensland. These communities complement Blue Care’s future approach to services, where services are tailor made to individuals’ needs, and are flexible as people’s circumstances and requirements change.

Celebrating its 60th year in 2013, Blue Care is committed to the provision of services across communities in Queensland and northern New South Wales.. As community needs grew so did Blue Care’s service, and it rapidly expanded across the State. As well as the residential aged care facilities and retirement living villages, Blue Care operates 77 Community Care centres, and in the past year alone, staff have made 2,740,576 community visits creating a benchmark of quality aged care and support services in Australia.

Putting clients’ needs first is Blue Care’s priority. Their experienced team partners with clients and their families/carers to achieve the best possible care that supports independence and quality of life, encouraging clients to be all they can be.

Blue Care knows that deciding to obtain assistance and advice when seeking care and support can be difficult and emotional. Their ‘Tailor Made’ service model sets them apart, committing staff to actively listen to the wants and needs of the people who choose to use Blue Care’s services. The model highlights their dedicated enthusiasm when working with any client.

Robyn Batten is the Executive Director of Blue Care. She has held roles in health and aged care services and local governments her entire career and has been with Blue Care since 2010. She mentions how Blue Care’s staff and the roles they do, are an integral part of communities across Queensland and northern New South Wales. Robyn states:

There is so many talented staff at Blue Care, working across a diverse range of roles. The contribution of every staff member, whether they’re a personal carer, nurse or podiatrist, cook or chaplain, administration or activity officer, adds up, and is what makes Blue Care the fantastic organisation it is.”

In the coming years, look for Blue Care to update some of their older buildings with their state-wide capital works program. Theyalso recently officially opened the Azure Blue community at Carina in inner East Brisbane, where Tailor Made services are offered. In Cooktown, construction has finished on the Cape York Family Centre, a cluster of 11 houses in a wilderness setting offering support for Indigenous families experiencing difficulties due to alcohol, drug, mental or physical health issues.

It’s no coincidence that Blue Care was recognized with the prestigious Organisational Award at the 2014 Aged & Community Services Australia (ACSA) Queensland awards. With such an incredible Executive team, and staff alike, Blue Care’s forward thinking positions them to assist others for years to come.

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