Con Noi Apartments at Carindale is a boutique development catering exclusively to clients over 60. Its 45 apartments combine style elegance in the space residents need to live comfortably with the peace of mind and freedom of a small-scale community. Con Noi Apartments is owned by Bella Casa Carindale Retirement Living Pty Ltd in association with Queensland Rehabilitation Services, which operate 4 other aged care facilities in the state.
Established in 1973, QRS specialises in residential care with dedicated specialist facilities and staff catering to retirement, aged care, dementia, and palliative care needs. Con Noi itself opened in October of 2014, after beginning construction in January of the year before. Its generously proportioned 2 and 3-bedroom ensuited apartments are fully air conditioned for comfort, and luxuriously designed and furnished with high quality finishing. The secure basement car park allows visitors to enjoy worry-free, quality time with friends and family. A weekly courtesy shuttle to shopping areas is also available for the convenience of Con Noi’s residents.
The “ageing with wellness” philosophy behind Con Noi Apartments’ organisation offers residents the freedom to live an active life with peace of mind and security. While its spacious apartments provide ample room to entertain friends and family, Con Noi also provides a broad range of quality community spaces and services from within the complex, including an elegant common rooms, a heated salt-water swimming pool set amongst the sub-tropical gardens, a relaxing outdoor barbeque area, a stylish café serving coffee and meals throughout the day and evening, a well-stocked library, a highly skilled hairdresser, a medical consultation room, indoor bowls, a state-of-the-art gym, a pool table, a theatre with weekly film screenings, and a piano bar for musical evenings and entertainment. Numerous medical practitioners, including a Doctor, physiotherapist, podiatrist, acupuncturist, remedial masseur, reflexologist, pay visits to the facility on a monthly basis, with after hours doctor calls available, as well as emergency call buttons for those who require them.
Located next door to Con Noi is its aged care facility; Carindale Brook, one of the facilities operated by QRS. The proximity of the locations to each other allows for the smooth transition of Con Noi residents into higher care when required, as well as easy visitation for friends and family living in the apartments. Carindale Brook hosts 50 residents, and covers the four levels of care, high care, and dementia care as well. Carindale Court, located in Mount Gravatt East, has 80 beds for high care, and 39 for low care in the co-located Carindale Lodge. Marebello, located in Victoria Point, is a 138-bed facility offering 3 levels of care, and Casa Dámore Apartments at Coorparoo has 105 beds, and was opened in 2012. “In its 40 years of operation, Queensland Rehabilitation Services has recognised the needs of the ageing population, and has adopted the facilities and management to suit. People are living longer, and while they may need some assistance to do so, they may not wish to compromise their quality of life,” says Retirement Living Manager Allen Collishaw. “We are proud members of the aged care industry, and everything we do is inspired by our philosophy, which aims to support our residence in maintaining their independence, privacy, dignity, and self-worth as they age.”
Allen views the business as a leader in retirement living and aged care, and points out that the group, with its “ageing with wellness” philosophy in mind, chooses suppliers that help to further the seamlessness that between family, friends, and staff. “People who feel free feel that they are home; they want to be able to mingle.”
Con Noi Bella Casa strives to help its residents achieve better health and well being through effective advocacy at the value of the aged, the nurturing of strong partnerships, and its reputation as a professional and sought-after employer that values and develops its workforce. “Our values are trust, respect, honesty, integrity, and accountability,” says Mr Collishaw. “Teamwork throughout the organisation is based on respect of diversity in opinions and approaches, a commitment to negation and full discussion, open, honest, and trusting communication and relationships, the provision of information, and quality outcomes both individually and organisationally. Our excellence can be characterised by our meeting external performance standards, innovation, continual quality improvement, efficiency, reliability, and client satisfaction.”
Con Noi is currently in the planning stages of the development of a new facility at Hamilton in Brisbane, which will cover seven levels of care, and will be combined with a commercial precinct and day-care. The facility will feature over 100 apartments, and will be commencing construction in 2016. Upon completion of the Hamilton project, the group also intends to provide an additional 100 beds in Carindale Brook.
Mr Collishaw feels that the level of ongoing support that the government offers to residents will determine the future direction of the industry. “Whereas a lot of it is subsidised by governments,” he says, “it’s eventually going to come to a situation where individuals are going to have to pay for their care.”
Community service has always been important part of life for Allen, who has been a Rotarian for 27 years and has worked as assistant governor of Rotary International 3 times, as well as the president of two clubs. Upon finishing school, he became an apprentice plumber, with the aim of advancing to a managerial position at a large company by 26. At 27, he became the central Queensland manager and master plumber of Wyper Brothers in Gladstone with 150 staff reporting to him. He later left the business to work together with his wife, a nurse, managing 137 units in a retirement village in Noosa, and later managing numerous other villages, in addition to a hostel in Noosa. In 2003, he commenced with Southern Cross Care Queensland as Director of Retirement Villages, whilst providing assessments to retirement villages for accreditation. As Southern Cross expanded, Allen worked to mentor the managers of its new retirement facilities before retiring in august of 2012, at which point he was asked to manage Con Noi. “We started off marketing Con Noi, and here we are now with 45 apartments complete, and 26 apartments sold, and we’re looking forward to having the remainder all completed before October of this year,” says Mr Collishaw. “There’s so much to do, and we’re planning so much for the future; it’s exciting.”