Lynair is a wholly Australian owned company specialising in air and ocean freight, country-to-country services, customs clearance, and logistics throughout the world. The company was originally established in 1988 in Sydney, later expanding to Melbourne in the 1990’s. In 2002, the Lynair brand opened a third, independent office in Adelaide, headed by Managing Director Augustin Paul. In 2007, the Sydney and Melbourne offices were acquired by IJS Global, a Netherlands-based logistics company, leaving Lynair International Adelaide’s operations to continue the brand name, building strategic alliances, gaining worldwide coverage and services through its network partnerships. In 2005, the company introduced 3PL services into its operation, in order to begin offering boutique-style warehousing and distribution concept services for key clients. Today, Lynair Logistics is known as an Adelaide-based company with new branches set up in Sydney and Newcastle, NSW. It maintains two major network alliances with over 450 partner offices across the globe, as well as two recently opened Lynair offices in Shanghai and Hong Kong.
Operating out of a 8,200 square metre warehouse-office facility, Lynair offers a range of services to clients, including international air and sea freight services, export and import, container loading and unloading, and depot handling services. The company also operates its own airfreight customs bond store, warehouse fulfilment with various styles of pick and pack services, kitting operations, and customised billing methodologies. “What we’re trying to offer is a one-stop-shop,” says Augustin, “and our clients enjoy and benefit from an in-house level of service, saving in overall time and money spent, and of course, gaining convenience. We are like an extension of our client’s business, as we operate a robust warehouse management service and an industry-based freight forwarding software systems.” Lyntrack is a web-based tool, giving clients an online window into the international freight system, allowing them to monitor the movement of a shipment at any time, from the placement of the order through to its completion.
“Clients demand a lot out of a service provider,” Augustin says. “We are small, yet big enough to offer similar services that the multinationals offer, but with a more personal approach in taking care of our clients’ needs.” Lynair’s partnership agreements provide the company with a platform of services to support its clients. “It makes good business sense for long-term prospects, and is a win-win for all parties. Our staff is always performing at their best in order to keep our customers happy and that’s very important for us; even with all the technology, it’s a people-run business.“
Augustin views environmental sustainability as a critical aspect of any corporate business. “As concern for the environment continues to rise, all industries are accountable for contributing to the reduction of their environmental impact through the implementation of responsible management practices,” he says. “At Lynair, we are committed to providing quality service in a manner that ensures a safe, sustainable, and healthy workplace, while minimising any potential impact to the environment.” Lynair is dedicated to improving environmental performances across all of its business activities, operates in compliance with all environmental legislation, and even encourages its business partners to share that commitment. One of the numerous measures that the company has implemented is a passive airflow temperature control system in its warehouse, which consumes 50% less energy than a typical air conditioning system of its scale. Lynair is also working closely with consultants to replace all high beam lighting systems with LED lighting, or solar energy and uses only recyclable, biodegradable packaging materials.
Dedicated to creating and maintaining a safe workplace for all employees, customers, and visitors, Lynair places great emphasis on health and safety when conducting business, ensuring that all staff are adequately trained and informed, and work in an environment that is free of hazards that may cause personal injury. “Maintaining OHS/WHS standards is crucial within our operations,” Mr Paul explains. “We have a moral responsibility to anyone entering our premises to ensure their safety at all times.”
Lynair has built its business on true long-term relationships with clients, and maintains strong agency agreements in key business sectors around the world. Such partnerships ensure that the company will continue to be able to promote its service sectors with practical SOP’s in place. “We work with carriers that operate in and out of Australia, and have established excellent rapport with them,” Augustin says. In addition to a number of MOU’s with international carriers such as Qantas, Emirates, Singapore Airlines and shipping lines such as OOCL, Lynair also maintains strategic alliances with two major networks, in order to provide its services on a global scale.
Since 2009, Lynair has operated under ISO 9001:2008 certification. “With practical working instructions, and a model to comply with good working practices, we’ve applied the systems into our working culture,” says Augustin. “It was a process that we had to go through to ensure that all of our processes are in accordance with industry standards, and that all of our staff are well trained to follow those processes.” Lynair is also IATA licenced, is a regulated agent, with qualified DG certified holders capable of handling all types of airfreight shipments.
Augustin worries that the slowdown of manufacturing within Australia will have a major effect on many of the country’s other industries. He also notes that the mining industry’s similar situation could also play a part in the economy’s slowing trend.
Before taking charge of Lynair’s Adelaide Office in 2002, Augustin Paul spent over 2 decades in a variety of executive and managerial positions with a number of international freight services, including UPS, Flo International Cargo, and Fritz Companies. “It’s been a challenging but exciting journey for me,” he says, “particularly starting up the Lynair brand in Adelaide 13 years ago with a staff of 5, and now this year us having a workforce of 60 staff based in Australia and in Asia, that in itself has been something that we’ve slowly been working towards. Looking at the milestones that we’ve achieved so far, starting from a small operation to where we are now, we have set a prime benchmark for ourselves to support our clients for Australia, and for our offices in major business centres as well.”